I'm working late tonight, trying to finish up some critical components for our latest products due for release soon. The stuff I'm working on at the moment has to do with getting the various pieces inside the machine to talk to each other, which involves hooking up my laptop to both our proprietary processor board and a separate touch screen monitor, both using normal serial RS-232 communications.
I had been able to communicate with one device or the other, but not both, because of the length of cables I had available. But at this point in development, I need to be able to connect to both to make sure everybody plays nice together. So, given that nobody else is around the office (it is, after all, fairly late on Saturday night) I figured I'd pop down the street to Fry's Electronics to grab a simple RS-232 extension cable (pictured at right) and I'd be set.
So I popped down the street. And I wandered the aisles looking for the cable I needed. There were plenty of telephone extension cables, and network patch cables, and cables of all different colors and connections. But no RS-232 cables. So I stopped to ask one of the helpful sales staff.
The kid, who appeared maybe to be all of about 19, was bent down tying his shoes when I approached him. And perhaps the fact that he seemed to be having some difficulty accomplishing this task might have clued me in to how helpful he would be with my question.
So I explained to the guy that I was looking for an RS-232 extension cable, could he please tell me where I might find one? The ensuing "deer in the headlights" look on his face was a bit puzzling to me. Granted, we were in the networking area of the store, but this was not exactly a complicated request.
"Uh.... R... thirty two?" he offered weakly.
"No, RS-two-thirty-two, you know, a serial cable?" I prompted.
"Oh. RS-232. Uh...." long pause. "Is that, like, coax?"
"No, it's just a normal serial cable. It's not a network cable. Just old-style serial cable. Like for connecting to modems and stuff."
"Uhhhhhhhhhhh....... I have no idea what you're talking about, but if you go to that podium over there, that guy can answer your question."
So I trudge over to the "info" podium (which I hadn't noticed earlier, else I'd have surely tried there first). I ask one of the two guys standing there to direct me to the RS-232 extension cables.
Podium Guy #1 repeats my request, looks a bit confused, then nudges Podium Guy #2. "Do we have RS-232 extension cables?"
Podium Guy #2 (standing literally 12 inches from Podium Guy #1 the whole time): "What kind of cables?"
Er...... Who's on First????
Anyhow, the story has a happy ending, they did send me all the way across to the other side of the store, where the cables I sought were plentiful and cheap. Fry's is a great place to go for electronic stuff, they almost always have what you need.
Except help.
Ah well. They're hardly alone in this regard. Unhelpful sales staff is so common these days, it's hardly a blog-worthy topic.
But the thing that really struck me was, who the heck in the computer world hasn't heard of RS-232? Or at least "serial communications"? I mean, sure, the average home user these days doesn't have any need for such things, but I'd expect anybody even remotely professionally connected to computers to at least have heard of the technology. It was clear that two of the three people I talked to this evening didn't have a clue.
I dunno, maybe I'm just getting really old. (Er.... in professional terms, that's actually "Highly Experienced"...) :-D
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